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The Ritz-Carlton – St. Louis, MO

“Kelly,

Just want to leave a note to thank your guys for their efforts. At the Ritz-Carlton, we are conditioned to do whatever it takes to take care of guests. At the risk of sounding a little biased, we typically do not see other companies that follow the same philosophy. We all encounter problems, it’s just part of the business we are in, it’s the way we respond to these problems that separate the so-so companies, to those that you invite back.

I personally thanked them for their efforts, but wanted to let you know that you have a couple of “keepers” there.

Thanks again.”

Brett Bray
Director of Engineering